I shipped a farm tractor with a broker American auto marine in September 2012 and was told it would take 20 days to get to the destination ( Kingston Jamaica) . I overpaid $ 500 to American auto marine and upon request I was slapped with additional charge of approximately $800. The business relationship became sour and my tractor was delayed as I refused to pay the additional fees. I was told the vehicle was weighed and exceed the initial weight, within 2 hours the dispute was settled and the money was paid in full. American auto marine was inform immediately of the payment I also confirm this to them. I was later told that my vehicle was delayed because of the dispute we had though the dispute was settled and payment made in full on the same day.
I have been in contact with American auto marine and the freight liner namely: container ocean line Inc almost every week by telephone and emails and have given several dates for the arrival of my shipment (farm tractor). I have paid several hundred dollars in travelling cost to Jamaica to collect this shipment which did not arrived . I have paid hundred of dollars on government required documents in anticipation of this shipment which have now been expired. The last promised date was December 31st 2012 .
On the 2nd of January 2013 I made several call to Container Ocean Line Inc and was told they do not know where the tractor is and that the matter was passed on to someone higher.
I have lost nearly US$ 12000.00 plus the cost of this vehicle and other expenses as a result of their negligence. Also the name of the agent at American auto marine is as follows: I have been lied to over and over again I have been give several date for the arrival of this vehicle . I was told the keys was lost . I spoke to the manager he said I will get the vehicle in a couple of weeks but cannot give a date . Their customer service is so poor when they don't know what to say to you they put you on hold forever. Please guys be careful don't fall in their trap . My vehicle is 6 months older since I bought it. I don't know when or if I ever will received this vehicle . I am now planning to travel to America to file a law suit against them . The name and companies are as follows:
American Auto Marine www.usautomarine.com Direct : 561-305-8931 Toll-Free : 1-888-208-2545 ext 301 Tel : 561-948-4048 Fax :1-866-631-4947 Skype : SYCN.SYCN
Cartainer Ocean Line, Inc. 975 East Linden Avenue Linden, N.J. 07036 Website: www.shippingmycar.com Toll-Free: (800) 227-8096 Tel: (908) 862-2262 x 130 / Fax: (908) 862-2848